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Radisson               Hotels               were               started               in               1962               by               Curt               Carlson               who               bought               one               Radisson               Hotel               in               Minnesota               at               the               time               (Schroeder,               2006).

By               1998,               Mr.

Carlson               had               expanded               to               over               300               Radisson               Hotel               locations               in               multiple               countries               around               the               world               (Schroeder,               2006).

One               of               the               ways               that               the               Radisson               Hotels               were               able               to               grow               at               such               a               phenomenal               rate               is               its               focus               on               the               customer's               experience.

Radisson               Hotels               implemented               a               "Stay               your               own               way"               advertising               campaign               in               order               to               enhance               the               focus               on               the               customer               (2008).

They               have               also               developed               global               partners               in               order               to               move               into               other               countries               quickly               and               successfully.

The               Radisson               Hotel               organization               has               also               chosen               to               market               with               technology               by               implementing               such               things               as               the               fully               integrated               guest               information               system,               product               distribution               system,               and               the               customerKARE               system               (Schroeder,               2006).

They               have               also               implemented               control               measures               to               track               employee               and               guest               satisfaction               globally.
               Radisson               Hotels               defines               their               service               guarantee               very               clearly               through               five               strategies               that               must               be               focused               on.

These               strategies               are               a               focus               on               the               customer,               to               provide               individualized               marketing               and               services,               to               develop               hotels               in               key               locations,               to               leverage               the               Carlson               companies,               and               to               strengthen               global               brand               presence               (Schroeder,               2006).
               One               of               the               key               ways               that               the               Radisson               Hotels               implements               their               service               guarantee               is               through               the               "Yes               I               Can"               training               program               (2008).

This               program               empowers               the               front               line               employees               to               take               of               situations               for               the               customer               without               long               chains               of               command               to               deal               with               first.

This               program               encompasses               the               organizations               service               philosophy               and               allows               the               front               line               employees               to               meet               the               needs               and               wants               of               the               individual               customer.
               In               an               organization               of               this               magnitude               utilizing               fully               integrated               technology               is               a               necessity               in               today's               fast               paced               and               global               society.

Radisson               Hotels               found               that               by               utilizing               a               world               wide               reservation               system,               which               provided               instant               access               to               availability               at               any               of               the               Radisson               locations               worldwide               (2008).

This               made               reservations               much               simpler               for               the               customer,               travel               agents,               and               businesses               trying               to               book               rooms               in               multiple               places               on               a               regular               basis.

Since               this               was               the               first               of               its               kind,               it               gave               Radisson               Hotels               a               competitive               advantage.
               Technology               can               also               be               utilized               to               accelerate               the               improvement               of               service               quality               through               what               Radisson               Hotels               calls               the               CustomerKARE               System.

This               system               allows               employees               of               any               of               the               worldwide               Radisson               Hotels               to               access               information               on               customer               service               expectations               of               specific               customers.

This               allows               the               customers               to               receive               the               same               service               that               they               had               expected               at               any               other               Radisson               that               they               had               stayed               at.

This               system               also               allowed               the               marketing               department               to               instantaneously               notice               trends               and               other               demographic               information               for               certain               geographic               locations.
               Radisson               Hotels               has               implemented               an               "Express               Yourself"               (Schroeder,               2006)               pre-arrival               check               in               system               to               allow               customers               the               convenience               of               checking               in               without               spending               time               at               the               front               desk.

In               order               to               improve               measurement               of               customer               service,               Radisson               Hotels               could               implement               a               self               check               out               computer               system               that               asks               a               few               quick               quality               and               service               questions               as               the               check               out               process               is               completed.
               Radisson               Hotels               could               also               implement               a               call               back               to               ensure               the               customers               received               what               they               were               expecting               once               their               stay               is               completed.

This               would               help               to               solidify               loyalty               out               of               a               customer               because               when               the               customer               knows               that               the               hotel               cares               enough               to               call               and               make               sure               they               were               satisfied               without               any               provocation,               the               customer               is               more               likely               to               continue               staying               at               those               hotels.
               The               case               study               suggests               that               employee               satisfaction               can               be               linked               to               customer               satisfaction               (Schroeder,               2006)               therefore,               accurate               measurement               and               control               of               customer               satisfaction               will               be               critical               to               having               satisfied               employees.

Another               way               to               measure               employee               satisfaction               would               be               to               have               surveys               that               the               employees               must               fill               out               once               a               month               when               they               receive               their               paycheck.

This               would               be               another               control               mechanism               for               customer               satisfaction               as               well.
               Many               web               sites               have               information               available               about               the               Radisson               Hotels               that               provide               unbiased               information               and               reviews               about               individual               Radisson               Hotel               franchises               across               the               globe.

For               example,               on               tripadvisor.com               information               was               able               to               be               found               regarding               the               Radisson               Hotel               in               Bangkok.

Basic               room               and               service               information               is               provided               along               with               reviews               from               customers.

Radisson               employees               can               utilize               sites               like               this               one               to               read               reviews               that               actual               customers               are               posting.

This               is               a               wonderful               control               mechanism               for               driving               the               commitment               to               service               quality               worldwide               at               Radisson               Hotels.
               With               the               implementation               of               all               the               new               service               quality               programs,               Radisson               Hotels               had               to               implement               an               extensive               training               program               to               solidify               the               new               brand               strategy               to               all               of               the               franchised               worldwide.

Also,               once               the               training               programs               are               completed,               follow               up               must               continue               on               a               regular               basis               to               ensure               that               the               new               quality               and               service               standards               are               being               utilized.

This               will               help               to               align               the               entire               organization               from               the               top               management               team               all               the               way               down               to               the               bell               hop.
               This               case               was               full               of               interesting               information               about               how               the               Radisson               Hotels               grew               so               quickly               and               with               a               mindset               of               the               customer               first               and               has               thrived.

The               five               strategies               that               were               implemented               at               the               Radisson               Hotels               were               critical               to               it               staying               on               top               of               the               competition               through               a               competitive               advantage               of               superior               customer               service.

The               technology               utilized               to               integrate               all               of               the               Radisson               Hotels               worldwide               is               critical               to               the               success               of               the               100%               Service               Guarantee               (Schroeder,               2006).
               Based               on               reviewing               the               company               website               along               with               several               reviews               on               tripadvisor.com,               I               feel               that               all               of               the               programs               implemented               by               the               Radisson               Hotels               are               excellent               and               helping               daily               to               improve               customer               satisfaction               and               loyalty.

One               recommendation               that               I               would               make               to               the               Radisson               Hotels               is               that               customer               satisfaction               cards               placed               in               the               rooms               is               not               sufficient               information               to               ascertain               what               most               of               the               customers               are               feeling.

Most               of               the               time               people               will               only               fill               those               cards               out               in               a               room               if               they               have               something               to               complain               about.
               Therefore,               I               would               suggest               implementing               a               customer               satisfaction               survey               into               the               checking               out               process.

This               would               save               the               customer               the               time               of               completing               this               on               their               own               and               it               would               allow               for               a               more               accurate               view               of               the               service               quality               being               received               all               across               the               globe.

Aside               from               this               small               suggestion               I               feel               that               the               Radisson               Hotels               should               continue               down               the               path               they               are               on               because               they               are               making               great               strides               toward               being               number               one.
               References
               tripadvisor,               (2008).

Radisson               Hotel               Bangkok.

Retrieved               August               5,               2008,               from               tripadvisor.com               Web               site:               http://www.tripadvisor.com/Hotel_Review-g293916-d305548-Reviews-Radisson_Hotel_Bangkok-Bangkok.html
               (2008).

The               Radisson               Story.

Retrieved               August               5,               2008,               from               Radisson               Hotels               &               Resorts               Web               site:               http://www.radisson.com/aboutus/story.jsp
               Schroeder,               R.G.

(2008).

Operations               Management.

New               York,               NY:               McGraw-               Hill               Companies






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    About 'luxury hotels cheap'|Where can I Find Hotels in Pigeon Forge Tennessee?







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    Always               a               famous               tourist               destination,               Khao               Lak,               Thailand               became               even               more               well               known               in               2004               after               the               Indian               Ocean               tsunami,               when               many               of               Khao               Lak's               resort               hotels               were               demolished               by               the               enormous               waves.

    Six               years               later,               and               not               only               have               the               resort               hotels               been               rebuilt,               but               budget               hotels               have               also               been               renovated               or               newly               built               that               offer               lovely               accommodation               for               a               cheap               price.

    For               backpackers,               budget               travelers               and               the               many               divers               who               come               to               Khao               Lak,               these               budget               hotels               offer               some               of               the               best               accommodation               in               the               area.

    Palm               Galleria               Resort               -               Situated               close               to               Pakarang               Beach,               Palm               Galleria               Resort               has               been               named               one               of               Khao               Lak's               top               resort               hotels               yet,               surprisingly,               it               often               has               extremely               low               rates               compared               to               the               standard               of               accommodation,               so               fits               in               a               budget               hotel               category.
                   At               Palm               Galleria               Resort,               guest               rooms               are               decorated               in               modern               Thai               style               and               are               quite               spacious.

    Each               room               has               a               balcony,               some               with               ocean               views,               a               refrigerator               and               mini               bar,               an               ensuite               bath               with               separate               shower               and               bath               tub,               a               coffee               and               tea               maker,               flat               screen               TV               with               satellite               and               an               in-room               safe.
                   The               hotel               itself               is               lovely.

    It               has               a               large               swimming               pool               with               several               Jacuzzis,               a               children's               pool,               a               sauna,               and               a               spa               where               you               can               enjoy               various               Thai-style               massage               and               beauty               treatments.

    There's               also               a               beautiful               restaurant               overlooking               the               swimming               pool               and               the               beach,               and               a               fun               poolside               bar.
                   Rates               at               Palm               Galleria               Resort               are               currently               1,853               baht               ($61),               which               includes               all               tax               and               breakfast.
                   R.T.

    Hotel               -               A               superb               budget               hotel               located               a               few               minutes               walk               from               Bang               Niang               Beach               in               Khao               Lak,               R.T.

    Hotel               is               a               family-run               hotel,               recently               renovated               and               offering               budget               accommodation               that               still               comes               with               a               lot               of               extras.
                   Each               guest               room               is               large,               and               features               en               suite               bath               with               shower,               TV               with               satellite,               air-conditioning,               a               minibar               and               tea               and               coffee               making               facilities.

    There               are               also               fan               rooms               available               if               you               really               want               to               stay               on               the               cheap.
                   The               hotel               has               a               mini-mart,               a               coffee               shop               serving               breakfast,               lunch,               coffee               and               snacks,               a               laundry               service,               and               an               internet               cafe.

    If               you're               driving,               R.T.

    Hotel               also               has               a               parking               lot               with               free               parking               for               any               guests.
                   Room               rates               at               R.

    T.

    Hotel               are               budget               price,               beginning               at               only               600               baht               ($20)               a               night               for               a               fan               room               or               1,000               baht               ($31)               for               an               air               conditioned               room.
                   Suwan               Palm               Resort               -               You'll               have               trouble               believing               Suwan               Palm               Resort               is               a               budget               hotel               as               it's               absolutely               gorgeous.
                   At               Suwan               Palm               Resort,               you               have               a               choice               of               five               levels               of               guest               room               from               Standard               Room               all               the               way               up               to               the               luxury               Suwan               Palm               Suite.

    But,               every               room               is               decorated               in               lovely               teak               wood,               and               features               en               suite               bath               with               robe               and               slippers,               mini               bar,               refrigerator,               TV               with               satellite,               electric               kettle               and               in-room               safe.

    All               rooms               have               either               beach               or               mountain               views,               and               all               have               private               balconies.
                   The               hotel               has               spa               and               massage               facilities,               a               large               open-air               swimming               pool,               and               don't               miss               Ton-Thong               Restaurant               if               you               like               gourmet               cuisine.

    There's               also               an               extremely               fun               Irish               pub               on               the               hotel               grounds,               where               you               can               play               pool               or               enjoy               a               pint               and,               if               you               have               the               kids               with               you,               the               Suwan               Palm               Resort               has               baby               sitting               services               too.
                   Suwan               Palm               Resort               currently               has               rates               as               low               as               1,347               baht               ($42)               a               night               for               a               Superior               Room.
                   More               Information:
                   Palm               Galleria               Resort
                   R.

    T.

    Hotel
                   Suwan               Palm               Resort






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    2014년 1월 13일 월요일

    About 'traders hotel'|What Is the Setting Call It Courage?







    Go to last comment about ' traders hotel?' Thanks... Thank for commenting and keep visiting..... Thank for commenting and keep visiting..... Excellent article, and such am important topic. I was happy to see you mention... Thanks so much for your wonderful and intelligent views on it...



    About 'traders hotel'|What Is the Setting Call It Courage?








    Going               to               Disney               World               is               expensive               in               the               first               place.

    It               is               usually               worth               the               cost               because               it               is               such               an               amazing               place.

    But,               we               still               want               to               save               money               any               where               we               can.

    When               my               family               went               for               the               first               time,               I               realized               there               were               so               many               things               I               wished               I               would               have               packed.

    They               would               have               saved               me               so               much               money.

    I               hated               that               I               paid               3               times               more               in               Disney               for               batteries               than               the               ones               I               had               left               at               home.

    Now,               it               is               a               given,               but               worth               mentioning               that               you               should               pack               extras               of               the               things               you               could               run               out               of               like               sunscreen               or               toothpaste.
                   Below               is               a               list               of               some               of               the               things               you               might               want               to               consider               finding               the               room               for               in               your               suitcase.

    Some               are               ideas               of               things               you               might               consider               buying               at               home               since               it               will               cost               much               less               than               buying               them               from               Mickey.
                   Small               collapsible               cooler.

    You               probably               didn't               know               this,               as               I               didn't,               by               Disney               allows               these               in               their               parks.
                   Bottled               water               and               beverages.

    You               will               save               approximately               3               bucks               for               every               water               or               beverage               you               bring               yourself.

    That               can               add               up               fast.

    If               you               only               have               room               for               one               bottle,               take               it               and               refill               it               all               day               using               the               drinking               fountains.
                   Snacks.

    By               just               bringing               a               few               snacks,               you               will               save               a               lot               of               money.

    You               can               sometimes               pack               things               like               cheese               crackers               for               children               and               that               can               stretch               your               lunch               budget               a               lot.
                   Disney               Pins.

    If               you               plan               on               trading               pins,               take               some               from               home               to               trade               in               Disney.

    My               sister's               family               goes               to               Disney               twice               a               year               and               they               find               cheaper               versions               on               Ebay               and               places.

    They               take               the               "traders"               with               them               to               trade               for               ones               that               they               collect.

    They               have               found               pins               as               cheap               as               a               buck               at               outlets               and               the               like.

    They               start               at               $6               in               Disney.
                   Disney               Clothes.

    You               might               think               you               won't               want               to               dress               like               the               locals               until               you               get               there.

    You               might               find               yourself               wanting               to               get               spirited               by               wearing               a               character               or               2.

    Why               not               shop               at               the               Disney               Store               from               home               for               t-shirts               and               sweatshirts?

    Since               most               of               us               plan               for               Disney               far               in               advance,               you               can               buy               items               off               season               and               pay               clearance               prices.

    You               can               save               them               for               your               trip               and               then               put               them               on               while               at               Disney               World.
                   Hats.

    Hats               are               a               great               way               to               shield               the               sun.

    You               can               find               Disney               character               hats               almost               anywhere               before               you               leave.

    You               can               also               buy               plain               hats               at               a               craft               store               and               iron               on               a               Disney               character               for               under               5               bucks.
                   Umbrella               and               ponchos.

    My               sister               said               that               these               should               top               the               list.

    If               you               should               encounter               rain               in               Disney,               umbrellas               and               ponchos               make               the               difference               in               going               back               to               the               hotel               for               the               day               or               staying               and               having               a               great               time               anyway.
                   Autograph               book               and               pen.

    You               will               need               them               anyway,               you               might               as               well               buy               them               for               a               fraction               of               the               cost               at               home.

    We               bought               an               adorable               plush               Cinderella               notebook               and               used               it               as               an               autograph               book.

    A               character               pen               is               fun               to               hand               to               the               character               for               signing               too.
                   Video               tapes,               extra               film,               and               extra               camera               batteries.

    You               can't               have               enough               of               these.

    I               know               people               who               spent               3x               the               money               at               Disney               for               these               items.

    Don't               take               the               chance.
                   Light               Sticks.

    You               will               see               light               up               stuff               everywhere               to               buy               in               Disney.

    Our               Dollar               Store               has               a               6               pack               of               light               sticks               for               a               buck.

    Buy               them               before               you               go,               they               take               up               almost               no               room               in               your               suitcase.
                   Light               Spinners.

    We               bought               4               or               5               of               these               for               our               children               and               they               were               $15               a               piece.

    They               are               really               cool               and               hard               to               pass               up.

    You               can               find               them               on               clearance               at               the               Disney               Store               a               lot.

    I               saw               them               at               KB               Toys               too               after               our               trip.

    Save               them               and               present               them               to               your               children               when               they               see               them               offered               for               sale               on               the               streets               of               Disney               World.
                   Disney               Toys.

    Buy               Disney               toys               before               you               go               and               give               them               to               your               kids               when               they               are               asking               to               shop               at               the               toy               stores               in               Disney               World.

    They               won't               know               the               difference.
                   Shoes.

    Your               shoes               break               and               you               will               be               paying               a               lot               of               money               for               a               new               pair.

    Shove               an               extra               pair               in               for               each               family               member.
                   There               will               always               be               unforeseen               costs               in               Disney.

    Heck,               you               might               like               to               save               this               money               so               you               can               spend               it               in               another               area               of               Disney.

    Whatever               the               reason,               think               about               these               things               as               you               pack.

    Who               wants               to               blow               money               on               boring               batteries               when               you               can               buy               something               with               black               ears               on               it?

    Not               me.






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